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FAQ

Here are the answers to some of our most frequently asked tea questions:

 

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How Much is Your Shipping?

We charge a flat rate of $6.95 per order for standard post and $9.95 for express post within Australia, all samples and orders over $75 are delivered free of charge (via standard post, excludes wholesale orders). 

Are Your Teas Certified Organic?

Yes, for teas listed as organic on our website these are certified organic by Australia's leading certification body Australian Certified Organic (ACO). You may view our current Organic Certificate for a list of our products that are currently certified. Read more about organic certification here

When Will My Order Be Dispatched?

We know it is important for you to receive your tea order quickly so all orders made before 3pm AEDT are dispatched the same day! (Mon-Fri excl. public holidays). Orders made after this time will be dispatched the next day. We will send an email with tracking details once your order is shipped.

Can You Deliver to PO Boxes and Australia Post Parcel Lockers?

Yes, we deliver to both PO Boxes and Parcel Lockers. In fact we can deliver to any valid address in Australia - all Australian's deserve great tea after all :)

What Happens if My Delivery is Missing/Delayed?

We ship your order as fast as we can however once it leaves our warehouse it is in the hands of Australia Post or our couriers. In the rare event your parcel has not arrived within the designated time frame you may view your tracking on the Australia Post/Couriers website to view the current location, it may have been taken to your local post office for collection. Australia Post also allows an additional 3 business days on top of the estimated delivery date to allow for any unforeseen circumstances. If further information is needed you may contact Australia post or Courier directly and provide your tracking number to get an update or to start an investigation. Alternatively please get in touch with our customer service team so we may follow up on your behalf. Please note that we must be notified within 4 weeks of your shipment date if you are missing a parcel as after this time we may not be able to track your order

Do You Sell Gift Certificates?

Yes we do! It's the perfect gift for that special person. Order a gift certificate from The Tea Hut and let that special someone choose the tea that they love - delivered to their door! Buy gift certificates here

Do You Stock Decaffeinated Teas?

We do not stock any decaffeinated teas. Our large range of herbal blends and single herbs are naturally caffeine free. See product descriptions for more info.

Do You Stock Tea Bag Teas?

Simple answer is no, we only sell the best loose leaf teas. We also sell some great quality tea infusers that will make it just as easy for you to brew your favourite teas as using a tea bag!

How Are Your Teas Packaged?

All of our teas are sent in premium, food grade bags that are heat sealed and then re-sealable for your convenience so that you can keep your teas fresher for longer! Click here to view an image of one of our retail packages. 

*You may notice that over the next year some of our packaging will be changing. Currently we are testing some new styles of more eco-friendly packaging. We will be changing over starting with some sizes and adding new ones as they become available from our suppliers (they are still a little limited however getting better and we want to ensure product safety/freshness remains the same).

Option 1 Bio Bags. Bio Bags are bio-degradable and have a craft like appearance with all components made from bio materials. These bags are more fragile and sometimes external appearance can degrade however internal stability remains with a bio foil coating. These can go into a compost bin or normal waste bin where they will break down with heat, light, moisture. Ideally place into alternative container on receival if possible.

Option 2 Recyclable Pouches.These bags are sturdier and have an all-white colour and are recyclable in RedCycle Bins.

Option 3 Eco bag range are made from a new to market material known as D2wD2w is an oxo biodegradable polymer resin that is incorporated in the packaging which enables the packaging to break down quicker than a standard foil lined bag. Once disposed of correctly into home composting or industrial composting facility the packaging will break into microscopic flakes within 3 months. Exposing the bags to high levels of heat will ensure this process occurs correctly.

The balance of these flakes will turn to biomass within 2-3 years, thus creating a bag that degrades some 15-20 years faster than a standard bagThese bags are approved to be home compostable. The oxo biodegradable additive complies with the Federal, Food, Drug and Cosmetic Act (FDA) C.F.R. Chapter 21, and the Regulation European Union No. 10/2011

Option 4 Oxo-Degradable Bags. These bags have craft like appearance and are made from 40 to 60% renewable wood pulp starch that completely breaks down in roughly 85 days with composting. The remainder is PE material that contains an additive that helps to breakdown over approx. ten years. These are also more fragile so if possible, you may place into alternative container on receival.

Please note: Until we find a different option please remove the product label on all bags before recycling/composting. You may also still be receiving older style packaging as we work towards changing all products and sizes over.

We appreciate your understanding as we transition over and trial these new bags to find the ideal solution for the future.

If you have any feedback on the new packaging or may know of any other bag options, we would love to hear from you!

Click here to view an example one of our new kraft style bags.

Is Your Website Secure Enough For Me to Enter My Payment Information?

Yes, here at The Tea Hut we respect your private information, just like you we also like to shop online, therefore we invest a lot of time and money into our website to ensure that it is safe for you to purchase without any worries. Our website is protected by industry leading GEOTrust 256 bit encryption, thereby offering the highest level of encryption and security possible. (If you are still unsure you can click on the green lock icon top left of your browser, this shows the security of the website that you are on, The Tea Hut's website is up to date with the latest encryption available)

Other websites only encrypt their checkout pages whereas here at The Tea Hut we have encrypted every page on our website for maximum safety. Whether you prefer to shop on your computer or on your mobile your information is always protected!

Do You Ship Internationally?

No, currently we only ship within Australia 

Can I Call You To Order?

Yes, please call our office on 08 9443 7768 8.30am-3pm WA time, Mon-Fri. Excl.public holidays or email us and we will call you. 

Returns Policy - Updated April 2020

*PLEASE NOTE: Due to the current health emergency we are no longer accepting returns/exchanges for change of mind/over ordering/incorrect item ordered. This is to ensure the safety of our staff and other customers. Please carefully check your order before payment to ensure you have ordered the correct items and have checked all product descriptions for details. Please call or email our team with any product related questions before ordering if unsure of anything. Please also note that some items have shorter best before dates and so if you plan on ordering large-multi pack quantities check with us first. We also have sample packs available to purchase so you can try before you commit to buying larger amounts here

You may return all new, unopened items within 30 days of delivery for a store credit (shipping costs are non-refundable). We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.) otherwise it is your responsibility to organise return shipping. 

You should expect to receive your refund within 1-2 weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please contact our customer service team.

Exchanges

If you happen to change your mind you can exchange all new, unopened products within 14 days of delivery. It is your responsibility to organise return shipping to us and to also pay for return shipping costs of the exchanged item back out to you.

What Payment Methods Do You Provide?

We have 3 secure payment methods giving you the choice of how you prefer to purchase online:

1. We accept payments via Visa, Mastercard

2. We accept PayPal - if you do not have a credit card you can use PayPal to pay using your bank account.

3. We accept Afterpay - order and receive your tea now and pay later! Simply select Afterpay during checkout.

Can I Pickup My Order?

Unfortunately not, to keep our prices competitive we are an online business only. To have your tea conveniently shipped to your work or home please choose from the Standard or Express post options during checkout instead.

Can You Provide Me Specific Medical Advice?

NO. THIS WEBSITE IS NOT INTENDED FOR THE PURPOSE OF PROVIDING MEDICAL ADVICE
All information, content, and material of this website and any information provided by the employees of The Tea Hut is for informational purposes only and is not intended to serve as a substitute for the consultation, diagnosis, and/or medical treatment of a qualified physician or healthcare provider.

Privacy Policy

Please view our Privacy Policy here.

Terms and Conditions

By using this website you agree to the terms and conditions

 

If you have a different question please contact us