Please note: Currently many parcels are being delayed due to courier delays which is outside of our control - please allow some extra time above our estimates and contact the couriers directly using your tracking number for any further updates.
Here at The Tea Hut we understand how important it is for you to have affordable, fair and fast shipping options (and great tea). Like you we also love to shop online, this is why we ship your order fast, charge a flat rate per order and give you the choice between:
Standard Post - $6.95 (3-7 business days)
Express Post - $9.95 (1-3 business days)
(These delivery times are an estimate only and may vary depending on your location and factors outside of our control)
Free Delivery: Individual tea samples and orders over $75 are delivered free. (via standard post)
***UPDATED RETURNS POLICY*** April 2020
PLEASE NOTE: Due to the current health emergency we are no longer accepting returns for change of mind/over ordering/incorrect item ordered. This is to ensure the safety of our staff and other customers. Please carefully check your order before payment to ensure you have ordered the correct items and have checked all product descriptions for details. Please call or email our team with any product related questions before ordering if unsure of anything. Please also note that some items have shorter best before dates and so if you plan on ordering large-multi pack quantities check with us first. We also have sample packs available to purchase so you can try before you commit to buying larger amounts here
Same Day Order Dispatch
We know it is important for you to receive your tea order quickly so all orders made before 3pm AEDT are dispatched the same day! (Mon-Fri excl. public holidays). Orders made after this time will be dispatched the next day. (excludes wholesale orders)
Can You Deliver to PO Boxes and Australia Post Parcel Lockers?
Yes, we deliver to both PO Boxes and Parcel Lockers. In fact we can deliver to any valid address in Australia - all Australian's deserve great tea after all :)
You will receive notification via email when your order is shipped and we will give you a tracking number so that you can track your order online at Australia Post or by our selected couriers (Except for individual tea samples sent via standard letter post no tracking). Usually if you are not home to receive your order Australia Post will take your order to the nearest post shop for collection (please monitor the provided tracking as not always will a card be left letting you know that it is awaiting collection). If your order is sent via courier they will leave a card advising your parcel has been taken to your nearest Parcel Collect agent or instructions for re-delivery. If you are unsure at all please get in touch and we will be happy to help or contact the couriers directly.
*If you are at work during weekdays we recommend that you have your order delivered to your workplace if possible.
Authority to Leave (Safe Drop)
If you would like your parcel to be left without a signature please add this to your order comments during checkout. Please Note: If you have given permission for an item to be left if your premises is unattended we can not be held responsible for lost or missing items. It is up to the judgement of Australia Post/Couriers as to whether or not your parcel will be left unattended even when authority to leave is granted. We recommend a signature on delivery as the safest delivery option.
Is Your Website Secure Enough For Me to Enter My Payment Information?
Yes, here at The Tea Hut we respect your private information, therefore we invest a lot of time and money into our website to ensure that it is safe for you to purchase without any worries. Our website is protected by industry leading GEOTrust 256 bit encryption, thereby offering the highest level of encryption and security possible. (If you are still unsure you can click on the green lock icon top left of your browser, this shows the security of the website that you are on, The Tea Hut's website is up to date with the latest encryption available)
Other websites only encrypt their checkout pages whereas here at The Tea Hut we have encrypted every page on our website for maximum safety. Whether you prefer to shop on your computer or on your mobile your information is always protected. We want your personal information to be safe at all times so we encourage you to view the security of every website you plan on purchasing from - including us (we know that we have nothing to hide)
Parcels Returned by Australia Post or Courier
If for any reason your order is sent back to our offices by Australia Post or Couriers, for example you gave us an incorrect address or failed to collect your parcel from the Post Office/Parcel Collect within 5 business days after an attempted delivery, you will have to pay to have your parcel re-sent. We provide tracking numbers on orders so we highly recommend that you sign up for track notifications. If it is as a result of our error we will resend your order super fast at not cost to you.
In the rare event your parcel has not arrived within the designated time frame you may view your tracking on the Australia Post/Couriers website to view the current location, it may have been taken to your local post office for collection. Australia Post also allows an additional 3 business days on top of the estimated delivery date to allow for any unforeseen circumstances. If further information is needed you may contact Australia post or Courier directly and provide your tracking number to get an update or to start an investigation. Alternatively please get in touch with our customer service team so we may follow up on your behalf. Please note that we must be notified within 4 weeks of your shipment date if you are missing a parcel as after this time we may not be able to track your order.
Returns Policy - Updated April 2020
Please note: Due to the current health emergency we are no longer accepting returns for change of mind/over ordering/incorrect item ordered. This is to ensure the safety of our staff and other customers. Please carefully check your order before payment to ensure you have ordered the correct items and have checked all product descriptions for details. Please call or email our team with any product related questions before ordering if unsure of anything. Please also note that some items have shorter best before dates and so if you plan on ordering large-multi pack quantities check with us first.
You may return all new, unopened items within 15 days of delivery for a refund or store credit (shipping costs are non-refundable). We will pay the return shipping costs if the return is a result of our error (you received an incorrect/faulty item, etc.) otherwise it is your responsibility to organise return shipping. Please note that refunds are not given for change of mind if a product is opened, if you would like to sample a small amount of our teas before buying larger bags please view our popular individual tea samples here
You should expect to receive your refund within 1-2 weeks of returning your item, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please contact our customer service team.
You can exchange all new, unopened products within 14 days of delivery. It is your responsibility to organise return shipping to us and to also pay shipping costs of the exchanged item back out to you.
Please Note: We are an online store only and do not have any pick up option. To have your tea conveniently shipped to your door please choose from the standard or express post options instead.
Please note that we do not currently ship internationally.