Frequently Asked Questions
Looking for a quick answer? Here you'll find information about shipping, certified organic tea, samples, payments, packaging, returns and more.
Shipping & Delivery
How much is shipping?
Standard shipping within Australia is $6.95 per order and Express Post is $9.95. Standard shipping is free on orders over $75. Individual tea samples purchased on their own also qualify for free shipping. View full shipping information →
How quickly will my order be dispatched?
Most orders are dispatched within 1–2 business days, Monday to Friday excluding public holidays. You'll receive an email confirmation once your order has shipped.
Do you deliver to PO Boxes and Parcel Lockers?
Yes. We deliver to valid street addresses, PO Boxes and Australia Post Parcel Lockers throughout Australia. Some small sample orders may be sent by standard letter post and cannot be delivered to a Parcel Locker.
What should I do if my delivery is late or missing?
Check your tracking first, as your parcel may be awaiting collection at a Post Office or collection point. If you need help, contact the carrier using your tracking number or contact our team. Please notify us of a missing parcel within 4 weeks of shipment so tracking and investigation options are still available.
Do you ship internationally?
No. We currently ship within Australia only.
Can I pick up my order?
No. The Tea Hut is an online business and we do not currently offer local order collection. Please choose Standard or Express delivery at checkout.
Tea & Products
Do you sell tea bags?
We specialise in loose-leaf tea and do not currently sell traditional tea bags. We do offer a range of tea infusers to make brewing loose-leaf tea simple.
Do you stock decaffeinated tea?
Yes. We have a decaffeinated tea range. Many herbal blends and single herbs are also naturally caffeine free; check each product description for details.
Can I try a tea before buying a full-size pack?
Yes. Individual tea samples are available for many products for $4.95, with free shipping when samples are purchased on their own. Explore Tea Samples →
Why does a tea or herb sometimes look or taste different from my last order?
Tea and herbs are natural agricultural products, so colour, cut, aroma and flavour can vary between harvests and batches. We aim for consistency, but some natural variation is normal.
How are your teas packaged?
Retail teas are packed in food-grade, resealable pouches designed to help keep your tea fresh. Packaging can vary by product and pack size, and bulk products may use different packaging from retail sizes. We also offer compostable kraft stand-up pouches within our Eco Packaging range.
How should I store tea and herbs after opening?
Store opened tea and herbs in an airtight container away from moisture, direct sunlight and excessive heat. Good storage helps maintain quality and reduces exposure to moisture and pests.
Not Sure Which Tea to Choose?
Answer a few quick questions about your preferences and our Find Your Tea quiz will help narrow down the range.
Certified Organic
Are your teas certified organic?
Products specifically listed as Certified Organic on our website are certified organic through The Tea Hut's certified operation. The Tea Hut is currently certified by Southern Cross Certified Australia (SXC) and undergoes an auditing process to maintain certification. Learn more about our organic certification →
Is everything you sell certified organic?
No. Our range includes certified organic products as well as selected conventional and wildcrafted teas and herbs. Each product page identifies the product type so you can make an informed choice.
Ordering, Gifts & Payments
What payment methods do you accept?
We currently accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, Afterpay and Zip Pay.
Is your website secure for online payments?
Yes. Our online store uses secure encryption for transactions and works with established payment providers to process payments securely.
Do you sell gift certificates?
Yes. Gift certificates let the recipient choose their own tea from our online store. Purchase a Gift Certificate →
Can I place an order by phone?
Yes. You can call us on 08 6230 3938 between 8:00am and 3:00pm WA time, Monday–Friday, excluding public holidays. You can also contact us and request a call back.
Do you offer bulk or business-size tea?
Yes. Larger bulk sizes are available for selected popular products. Browse Bulk Teas → For other business enquiries, please contact our team.
Returns & Product Issues
Can I return an item?
Unopened items in their original packaging may be returned within 30 days of purchase, subject to approval by our team. Change-of-mind return shipping is the purchaser's responsibility. Read our full Returns Policy →
Can I return opened tea because I don't like the flavour?
No. Tea and herbs are food products, so we cannot accept change-of-mind returns on opened products simply because the flavour isn't to your taste. Samples are available for many products if you'd like to try a smaller amount first.
What if my order is incorrect or a product arrives damaged?
Please contact us as soon as possible and within 30 days of receiving your order. If the issue is the result of our error, we'll work with you to organise an appropriate replacement, refund or return.
Herbal Tea & Health Information
Are all teas and herbs suitable for everyone?
No. People can respond differently to herbs and botanical ingredients. If you are pregnant or breastfeeding, take medication, have a medical condition, have allergies or intend to use an herb for a therapeutic purpose, seek advice from an appropriately qualified health professional before use.
Can The Tea Hut provide individual medical advice?
No. Information on our website and information provided by our team is general in nature and is not a substitute for individual medical advice, diagnosis or treatment from a qualified healthcare professional.
Still Have a Question?
If you couldn't find the answer above, get in touch with our team and we'll be happy to help.
Contact The Tea Hut