Shipping & Returns
We know that when you order tea online you want shipping to be simple, affordable and reliable. That's why we offer flat-rate delivery throughout Australia, free standard shipping on qualifying orders and fast order dispatch.
Individual tea samples purchased on their own qualify for free shipping. Our samples are a great way to try a tea before ordering a larger pack. Explore Tea Samples →
*Delivery estimates begin from the date your order is dispatched and are estimates only. Actual delivery times can vary depending on your location, parcel volumes and circumstances outside our control.
Shipping Information
Order Dispatch
Most orders are dispatched within 1–2 business days. Once your order has been shipped, we will send you an email confirmation. Dispatch operates Monday to Friday, excluding public holidays.
Delivery estimates shown above begin once your parcel has been dispatched.
PO Boxes & Australia Post Parcel Lockers
Yes, we deliver to both PO Boxes and Australia Post Parcel Lockers, as well as valid street addresses throughout Australia.
Please note that some small individual tea sample orders are sent by standard letter post and cannot be delivered to a Parcel Locker.
Order Tracking
When your tracked order is dispatched, you will receive an email containing your tracking details so you can follow its progress through Australia Post or our selected courier.
Orders containing fewer than two individual tea samples may be sent by standard letter post and do not include tracking.
If you are not home when delivery is attempted, your parcel may be taken to a nearby Post Office, Parcel Collect location or other collection point. We recommend monitoring your tracking notifications, as a physical collection card may not always be left.
Authority to Leave / Safe Drop
If you would like your parcel left without a signature, please add an authority-to-leave request in your order comments during checkout. Australia Post or the courier will ultimately decide whether the location is safe enough to leave the parcel unattended.
Please note: if you authorise a parcel to be left without a signature, lost or missing parcels may not be covered for replacement. We recommend signature delivery where possible.
Parcel Redirection
If you need to change your delivery address after your parcel has been dispatched, you may be able to request a redirection through your Australia Post MyPost account using the same email address supplied with your order. Redirection can cause delays and is not available for every parcel.
Parcels Returned to Us
If a parcel is returned to us because an incorrect address was supplied, delivery could not be completed or the parcel was not collected from the nominated collection point, additional shipping and/or restocking costs may apply before the order can be resent.
This also applies to orders that originally qualified for free shipping, because we incur delivery and return costs. If the return is the result of an error by The Tea Hut, we will resend the order at no additional cost.
Late or Missing Deliveries
If your parcel has not arrived within the expected delivery window, please first check your tracking information. The parcel may be awaiting collection at a local Post Office or collection point.
Australia Post may allow additional business days beyond the original estimated delivery date for unforeseen delays. You can contact the carrier directly using your tracking number, or contact our customer service team and we will assist where possible.
Please notify us of a missing parcel within 4 weeks of the shipment date. After this period, tracking or carrier investigation options may no longer be available.
Need Help With a Delivery?
If you're unsure about your order, tracking or delivery, our team is happy to help.
Returns Policy
Unopened items in their original packaging may be returned within 30 days of purchase, subject to approval by our team. For change-of-mind returns, return shipping is the responsibility of the purchaser.
If you receive an incorrect or damaged product, please contact us within 30 days of receiving your order. Where the issue is the result of our error, we will work with you to organise an appropriate replacement, refund or return.
Before Ordering
Please check your order, product descriptions and pack sizes carefully before payment. If you're unsure about a product, contact us before ordering or consider trying a sample first.
Opened Tea & Herbs
Because tea and herbs are food products, we cannot accept change-of-mind returns simply because an opened product is not to your taste. Individual samples are available for many products.
Once opened, teas and herbs should be stored in airtight containers away from moisture and excessive heat. Incorrect or prolonged storage can affect the quality of natural products.
Returns must be approved by The Tea Hut before products are sent back to us.
Nothing in this returns policy is intended to exclude or limit any rights you may have under the Australian Consumer Law.
Payment & Website Security
We take the security of your personal and payment information seriously. Our website uses secure encryption technology for online purchases.
We currently accept Visa, Mastercard, PayPal, Google Pay, Apple Pay, Afterpay and Zip Pay.
A Note About Natural Teas & Herbs
Tea and herbs are natural agricultural products, so their colour, appearance and flavour can vary from batch to batch and from season to season. Although we aim for consistency, some natural variation is normal.
If you plan to use herbs for therapeutic or medical purposes, please consult an appropriately qualified health professional before use, particularly if you take medication or have individual health considerations.
Bulk Tea Options
Larger bulk bags are available online for selected popular products. Our bulk range is expanding over time and can be ordered directly through the website.
View Bulk TeasWe currently ship within Australia only and do not offer international delivery.